FAQ

Where are you based and where will the goods be shipped from?

We are based in Shanghai China. The products are shipped from our Shanghai factory to worldwide customers of the below countries by UPS, FedEx, DHL, Aramex, DPEX etc express shipping. >>Shipping & Return

Free shipping countries: Austria, Belgium, China, Denmark, Finland, France, Germany, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Pakistan, Poland, Singapore, Thailand, Sweden, Switzerland, United Kingdom, United States.

$10~20USD Shipping surcharge: Australia, New Zealand, Canada, Czech Republic, Iceland, Mexico, Malta, Puerto Rico, Romania, United Arab Emirates (Updated in Covid-19). 

Don't have your country yet? Contact us to inquire about shipping costs. 

* We do NOT ship to P.O. boxes or APO/FPO addresses.

*We're NOT responsible for import Duty/Taxes if any will be charged by your Customs, but we'll declare low value for shipping. 

When will you ship out the goods after I place the order?

Usually, we will pack and ship out in-stock products in 2~3 days after receiving your order. Currently, you are able to receive them in 7~15 days after shipped in Covid-19.

Can I order samples to check size and quality before ordering bulk?

Yes, you can contact us to request a custom sample that you are interested in. Usually, we can send free in-stock samples if you are willing to pay the international shipping cost. In-stock sample request page click here.

What's the minimum order of customized paper packaging?

For custom paper boxes, rigid boxes, custom paper shopping bags, the general minimum order quantity is 1000pcs per size, but for startups, we support lowering the minimum quantity to 500 pcs. For custom cardboard tubes, our general minimum is 2000pcs per size, but we can also lower the minimum to 1000 pcs per size to support.

 

What's the production time of customized paper packaging?

For custom paper packaging, a sample usually takes 5~7 days, it will be longer if the finish is complicated. Custom packaging mass order production usually takes 10~15 days.