Where are you based and where will the goods be shipped from?
We are based in Shanghai China. The products are shipped from our Shanghai factory to worldwide customers of below countries by express UPS, FedEx, DHL, Aramex, DPEX etc Free of shipping. >>Shipping & Return
Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Brunei, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech, Denmark, Fiji, Finland, France, Germany, Greece, Guam, Iceland, India, Indonesia, Ireland, Israel, Italy, Kenya, Luxembourg, Malaysia, Maldives, Mexico, Monaco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam. Don't have your country yet? Contact us to inquire about extra shipping costs. * We do NOT ship to P.O. boxes or APO/FPO addresses.
*We're NOT responsible for import Duty/Taxes if any will be charged by your Customs, but we'll declare low value for shipping. Express shipping goods value under $500 USD to the USA will not be charged any Tariffs/Taxes.
When will you ship out the goods after I place the order?
Usually, we will ship out in-stock products in 48 hours after receiving your order. Generally, you are able to receive them in 7~10 days since you place an order.
Can I order samples to check size and quality before order bulk?
Yes, you can contact us to request a custom sample that you are interested in. Usually, we can send free in-stock samples if you are willing to pay the international shipping cost. In-stock sample request page click here.
What's the minimum order of customized paper packaging?
For custom paper boxes, rigid boxes, custom paper shopping bags, general minimum order quantity is 500pcs per size, but for startups, we support to lower minimum quantity to 300 pcs. For custom cardboard tubes, our general minimum is 2000pcs per size, but we can also lower the minimum to 1000 pcs per size to support.
What's the production time of customized paper packaging?
For custom paper packaging, a sample usually takes 5~7 days, it will be longer if the finish is complicated. Custom packaging mass order production usually takes 10~15 days.
Can I purchase from your store if I don't have a PayPal account?
As we are based in China, PayPal is the most convenient online payment method that suit us to receive funds, you can pay us with credit or debit cards through PayPal even you don't have a PayPal account, and you don't have to set up an account. PayPal is good for protecting your shopping safety.